Privacy Policy
By accessing or using Beens application, you agree to the following terms.
Last Updated:
This Terms of Service ("Terms") applies to all users accessing or utilizing the Beens platform as a User, Host, or any other role. These Terms are structured to be legally robust, globally applicable, and scalable with evolving regional compliance, platform functionalities, and community conduct policies. Beens is committed to protecting user rights, enforcing community standards, and operating within the law across all markets in which it operates.
These Terms govern your access to and use of the Beens platform and related services. Please read them carefully.
By accessing or using Beens, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree to these Terms, you may not use the platform.
Beens may update these Terms from time to time to reflect operational, legal, or regulatory changes. Continued use of the platform after such updates constitutes your acceptance of the revised Terms.
Thank you for using Beens.
Contents
Introduction and Scope
Account Creation and Eligibility
Role Definitions and User Types
Platform Functionality Overview
Acceptable Use Policy
Community Guidelines and Safety
Booking and Transactions
Pricing, Fees, and Taxes
Bid-based Participation Mechanics
Intellectual Property and Licensing
Privacy and Data Use
Third-Party Services and Integrations
Disclaimers and Assumption of Risk
Indemnification and Liability
Termination and Suspension
Dispute Resolution and Arbitration
Regional Legal Disclosures
Updates to These Terms
1. Introduction and Scope
Welcome to Beens. By using our services, you agree to abide by the terms outlined herein, which govern your access to and use of the Beens platform including all related applications, websites, communications, software, and associated services. These Terms form a legally binding agreement between you and Blume Match Group Pte. Ltd. ("Beens", "we", "our", or "us"). Your electronic acceptance of these Terms constitutes a legally binding agreement in accordance with applicable electronic transaction laws.
Beens facilitates live experiences between individuals (Users) and service providers (Hosts) through paid activities (Plans). Our platform leverages marketplace mechanics to enable a safe and dynamic engagement. This agreement applies globally except where superseded by specific regional Terms or jurisdictional laws.
2. Account Creation and Eligibility
To use Beens, you must register and maintain an active account. By creating an account, you affirm that you:
Are at least 18 years old.
Have not been suspended or removed from any prior Beens-related platform or partner service for policy violations.
Provide accurate, current, and complete information upon registration and update it as necessary.
Are solely responsible for maintaining the security of your login credentials and all activity conducted under your account.
Identity Verification (KYC)
To ensure platform safety, certain features and roles require identity verification. You agree to undergo a Know Your Customer (KYC) process facilitated by our third-party verification partner. This process may involve submitting government-issued identification or other documentation. Access to specific platform functionalities is contingent upon the successful completion of this verification.
3. Role Definitions and User Types
The Beens platform supports various user roles. Users may hold dual-ended roles depending on the nature of their interaction (e.g., acting as User in one instance and a Host in another). Additional requirements, background checks, or verification processes may apply depending on the selected role.
User: A registered user who purchases access to Plans (paid activities) with other users.
Host: A registered user who manages a Plan for paying users.
4. Platform Functionality Overview
Beens offers a digital marketplace and communication system that allows users to:
Create and manage Plans with unique offerings (e.g., a fitness Host running a weekend bootcamp, a chef hosting a private dinner, a creator running a meet-and-greet).
Pay to join Plans, either at a fixed price or through the Bid-to-Join mechanic.
Earn to join Plans, either at a fixed price or through setting a custom rate.
Send gifts and tips to Hosts during or after a Plan through in-app currency.
Track earnings, payouts, and instant cashouts via the in-app real-time wallet.
Interact through a secure, in-app messaging system.
Functionality may evolve based on regional availability, regulatory compliance, and new feature development.
5. Acceptable Use Policy
Users agree not to misuse the Beens platform. The following are explicitly prohibited:
Harassment, stalking, or targeted abuse.
Use of AI bots, spam accounts, or automation tools.
Misleading impersonation, identity theft, or fraudulent representation.
Posting or facilitating illegal services.
Commercial activity not permitted under the platform's guidelines.
Sharing of misinformation or non-consensual media.
Creation or use of fake accounts, false identities, or misleading profile information.
Using the platform to mislead, deceive, or financially exploit other users (Fraud and Scam Prevention Clause).
Violations may result in account suspension, removal, or legal escalation.
Cooperation with Authorities
Beens may cooperate with law enforcement or relevant government authorities and disclose necessary user or transaction information when required by law or investigating unlawful activities on the platform.
6. Community Guidelines and Safety
To protect the integrity of the Beens community, users must uphold respectful, lawful, and safety-oriented behavior both online and in-person. These guidelines apply universally, regardless of region or user role.
6.1 Zero Tolerance Policy
Beens maintains a strict zero-tolerance policy regarding objectionable content and abusive behavior. Users are prohibited from creating any content or Plan that is defamatory, obscene, harassing, threatening, or otherwise offensive. This includes, but is not limited to, hate speech, discrimination, or abuse based on race, gender, sexual orientation, nationality, disability, or appearance. Any violation is grounds for immediate account removal.
6.2 Standards of Conduct and Consent
Consent is paramount in all interactions on the Platform.
Harassment: Users must avoid all forms of verbal, physical, or digital harassment.
Coercion: Users may not pressure, guilt, or coerce others into any form of interaction or spending.
Prohibited Items: Firearms, weapons, or other dangerous tools are strictly prohibited during any interaction.
Substances: Alcohol and drug use during Plans must comply with applicable local laws and Platform restrictions. Beens does not condone illegal substance use.
6.3 In-Person Interaction Safety
For all in-person Plans, Hosts are responsible for confirming the location, timing, and nature of the activity beforehand. Users are encouraged to meet in public spaces and must immediately report any suspicious behavior through the Platform's safety mechanism tools.
6.4 Sensitive and Adult Content
Beens strictly prohibits nudity, sexual conduct, or adult-oriented content of any kind. This includes Plans involving sexual services, escort services, or any sexually suggestive behavior. Any violation will result in immediate and permanent account termination. We maintain a zero-tolerance policy to protect the integrity of our starting units and the safety of our lifestyle hosts.
6.5 Safety Mechanisms
To ensure a safe environment, the Platform provides the following tools for all users:
Flagging and Reporting: Users can report any Plan, profile, or message that violates these terms via the in-app "Report" feature.
Blocking: Users can instantly block any other user via their profile, which will hide all interactions and content from that user immediately.
6.6 Content Moderation
Beens reserves the right to review and remove any user-generated content that violates these Terms. Any content reported as objectionable will be reviewed by our team and, if found in violation, will be removed from the Platform within 24 hours.
6.7 Account Termination
Any user found to be engaging in abusive behavior, violating consent standards, or repeatedly posting objectionable content will be subject to immediate account suspension or permanent removal at our sole discretion.
7. Booking and Transactions
When booking a Plan, users enter into a binding commitment with the Host. The following governs transactional interaction:
Plans are priced in fiat currency as set by the Host. Hosts retain 90% of the Plan price and Beens charges a 10% platform fee. Applicable VAT is added to the total at checkout and remitted by Beens to the relevant tax authority.
Payments are processed through our payment partner. Host earnings are credited to the in-app wallet and may be withdrawn through instant cashout, subject to verification status and applicable limits.
Users may send gifts and tips to Hosts using in-app currency. Beens charges a 10% fee on all in-app gifts and tips.
Cancellations, refunds, and no-shows are governed by the Plan's stated terms. Beens will review all disputes in accordance with applicable platform policies and reasonable consideration of both the User's and Host's circumstances.
Participation must occur within the boundaries of the Plan's description. Unauthorized recording, resale, or third-party redistribution is prohibited.
Repeated failure to attend or fulfill a booked Plan may result in penalties or account limits.
8. Pricing, Fees, and Taxes
Beens operates on a freemium, subscription model. Current pricing for all tiers is displayed clearly within the application at the point of purchase.
I. Free
The standard entry point for all users. Includes public discovery, a public profile directory, and access to standard public Plans.
II. Beens Elite ($20.00 per month)
A premium access layer for high-value individuals, reputable creators, and insiders. This tier provides control and discretion through:
Private Mode: Full access with profile and Plans hidden from the public.
Exclusivity: Ability to host and access Elite-only (private) Plans.
Priority Placement: Enhanced discovery visibility and elevated status signaling with an Elite badge.
Advanced Tools: Access to bidding experiences and advanced filtering for better matches.
Membership Approval
Beens Elite is a manually curated network. Access is granted through a paid subscription, in-app application, or invitation from existing members. All users are subject to approval to maintain network quality.
Price Changes
We reserve the right to modify subscription fees at any time. Any price changes will apply to the next billing cycle following notice to the user.
Revenue Streams
Beens generates revenue through four streams:
A 10% platform fee on every paid Plan.
A 10% fee on in-app gifts and tips.
Beens Elite subscription fees.
Brand activations and sponsor integrations on selected Plans. Sponsored or brand-activated Plans will be clearly labeled as such within the Platform.
Taxes and Earnings
All purchases on the Platform are subject to applicable taxes based on your region. In Thailand and other jurisdictions where Value Added Tax (VAT) applies, a 7% VAT is added to the price of Plans, Beens Elite subscriptions, in-app gifts, and other taxable transactions. The applicable VAT amount will be displayed at the point of sale before you confirm payment.
Beens charges various fees, including the 10% platform fee, the 10% fee on in-app gifts and tips, and Beens Elite subscription fees, all of which are detailed at the point of sale. The responsibility for remitting applicable taxes collected at checkout, whether belonging to Beens or the Host, depends on the legal entity structure and governing tax framework. Where Beens is a foreign entity, tax obligations are governed by the VAT on Electronic Services framework.
Hosts earning through the Platform are responsible for all personal income tax and VAT liabilities on their earnings beyond the VAT collected at checkout by Beens. Tax documentation, where required, will be issued in accordance with the legal status of the operating entity.
9. Bid-based Participation Mechanics
Beens features a native Bid-to-Join system for selected Plans:
For a Bid-to-Join Plan, the Host sets a single fixed entry price that applies equally to all participants.
Users place a bid by paying the fixed entry price within the open bidding window. Placing a bid is a paid entry, not a donation.
At the close of the bidding window, the Host reviews all bidders and selects the participant(s) they wish to accept onto the Plan, at their sole discretion. Bidders are not guaranteed acceptance.
All non-selected bids are refunded in full to the original payment method or wallet balance within the timeframe stated at the point of entry.
Hosts may set the entry price, the bidding window, and any participation requirements (e.g., verification level). Hosts must comply with Platform anti-discrimination, anti-harassment, and Acceptable Use rules when selecting bidders.
Beens reserves the right to void any bid or selection where fraud, manipulation, or breach of these Terms is suspected, and to refund affected Users accordingly.
10. Intellectual Property and Licensing
All content, branding, platform code, media, and user interface designs are the exclusive property of Beens or its licensors, unless otherwise indicated. Users agree not to reproduce, distribute, or modify any proprietary content without express authorization.
By uploading or sharing content on the Platform (including media, text, audio, or video), users grant Beens a worldwide, non-exclusive, royalty-free license to use, modify, distribute, and display such content solely for purposes reasonably connected with the operation, service provision, content moderation, platform promotion, and technical operation of the Platform. This license terminates upon the user's deletion of the content or termination of the account, except to the extent the content has been previously shared with others or retention is required for legal or regulatory compliance.
Users may not use the Beens name, logo, or brand assets without prior written permission.
All custom icons and platform-specific visual elements are protected under intellectual property law.
11. Privacy and Data Use
Beens collects, processes, and stores user data in accordance with its Privacy Policy. By using the platform, you consent to:
The collection of data necessary for account functionality, security, and platform optimization.
The storage and processing of data in jurisdictions where Beens or its partners operate.
The sharing of anonymized or aggregate data with third-party analytics platforms.
Communication via email, app notifications, or SMS for service-related updates.
By creating an account, you agree to receive transactional emails necessary to operate your account (for example, booking confirmations, payout notifications, and security notices). You may separately consent to receive marketing emails and product update announcements, which you can unsubscribe from at any time using the one-click unsubscribe link in every marketing email or by adjusting your in-app communication preferences.
Users have the right to access, correct, or delete their personal data within the bounds of legal and operational requirements.
PDPA Compliance and User Rights
In markets where the Personal Data Protection Act (PDPA) applies, Beens is committed to processing data based on clear legal bases (e.g., contractual necessity, legitimate interest, or explicit consent for sensitive personal data like biometrics). Our Privacy Policy will clearly distinguish these bases. For data protection matters, users may contact our dedicated Data Protection Officer or Privacy Contact Point. In the event of a personal data breach, Beens will notify users and regulators where required under applicable law.
12. Third-Party Services and Integrations
Beens may integrate with or refer to third-party platforms (e.g., payment processors, mapping services, messaging APIs). By using such services:
Users agree to abide by the terms and conditions of the respective third parties.
Beens is not responsible for outages, breaches, or changes in policy from these third-party providers.
Integration does not imply endorsement.
13. Disclaimers and Assumption of Risk
Beens is a digital marketplace that facilitates paid offerings via Plans between users and service providers. As such:
We do not guarantee the accuracy, quality, or fulfillment of any user-created Plan.
Users assume full responsibility for their interactions, both online and in-person.
Beens disclaims all warranties, express or implied, including merchantability or fitness for a particular purpose.
We do not screen all users beyond base verification; caution and discretion are advised.
14. Indemnification and Liability
By using Beens, you agree to indemnify and hold harmless Blume Match Group Pte. Ltd. and its affiliates, officers, agents, and employees from any claims, damages, losses, or expenses arising from:
Your breach of these Terms.
Your violation of any law or rights of a third party.
Any content you submit, post, or transmit.
Beens' liability in connection with the platform is limited to the amount you have paid us in the last 12 months, and we are not liable for indirect, incidental, or consequential damages. This limitation of liability does not apply in cases involving fraud committed by Beens.
15. Termination and Suspension
Beens reserves the right to suspend, restrict, or terminate any user account at its discretion, with or without notice, for:
Violations of these Terms or community guidelines.
Fraudulent or abusive behavior.
Inactivity or regulatory risk.
Users may request account closure at any time. Upon termination, all in-platform access and Plan listings will be forfeited.
16. Dispute Resolution and Arbitration
16.1 Informal Resolution
For any issue related to payments, subscriptions, or service quality, you must first attempt to resolve the matter by submitting a support ticket through the App's help center. This ticket is automatically routed to our internal support team for review.
16.2 Payment and Refund Disputes via Xendit
As Beens utilizes Xendit as our Payment Service Provider (PSP), all payment-related disputes and refund requests are governed by Xendit's regional processing standards and documentation.
The Process: Once you submit a support ticket, our team will investigate the transaction and, if necessary, coordinate with Xendit for technical resolution. This includes specific handling for eWallet voids or dashboard-processed refunds as required by the payment method used.
Timeline: We will communicate Xendit's final decision to you as soon as it is cleared. Please be aware that the window for funds to appear in your account after a refund is approved varies by payment method (e.g., eWallets or credit cards) and is typically subject to Xendit's standard processing cycles of 5 to 10 business days.
16.3 Formal Arbitration
If the dispute remains unresolved after 60 days of informal negotiation, it shall be submitted to and finally resolved by binding arbitration. This will be conducted under the rules of the International Chamber of Commerce (ICC). All proceedings will be held in Singapore or another mutually agreed location.
16.4 Class Action Waiver
You agree to resolve all disputes on an individual basis. You explicitly waive the right to bring any claim as a plaintiff or class member in any purported class, collective, or representative proceeding.
17. Regional Legal Disclosures
Depending on your region, supplemental terms may apply. These will be provided at registration or notified via update.
Thailand Implementation Measures
For transactions within Thailand, the validity of electronic agreements is secured through platform measures including clickwrap acceptance mechanisms, storage of records of user consent (date, time, user account, IP address), version control of legal documents, and secure retention of electronic evidence for key transactions (such as bookings and payments), as required by the Electronic Transactions Act.
18. Updates to These Terms
Beens reserves the right to amend these Terms at any time. Updates will be posted on our website and notified via email or in-app alerts. Continued use of the platform after updates constitutes acceptance of the new Terms.
For further questions, contact hello@beens.app